Privacy Policy

Change Path One LLC ("Company," "we," "us," or "our"), based in Houston, Texas, operates the RovrCare™ platform, the ShiftPulse™ worker wellness platform, and the RovrCall™ operations platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Services.

By accessing or using any of our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2.1 Information You Provide

• Account Registration: Name, email address, phone number, date of birth, and password.
• Professional Profiles: Work history, certifications, background check consent, profile photographs, and skills assessments.
• Service Requests: Care needs, scheduling preferences, location information, and service history.
• Communications: Messages, feedback, and support requests you send to us or through our platforms.
• Payment Information: Billing address and payment method details processed through our secure payment providers.
• Wellness Data (ShiftPulse™): Daily check-in responses, mood indicators, and self-reported wellness metrics voluntarily submitted through the platform.

2.2 Information Collected Automatically

• Device identifiers, IP addresses, browser type, and operating system.
• Usage data including pages visited, features accessed, session duration, and interaction logs.
• Location data (with your permission) for service matching and delivery features.
• App performance data and crash reports.

2.3 Information from Third Parties

• Background check results from authorized screening providers.
• Identity verification data from verification service partners.
• Reference checks and employment verification (for professional applicants).

We use the information we collect to:

• Create, maintain, and secure your account.
• Match care recipients with qualified professionals.
• Process payments and manage subscriptions.
• Deliver and improve our Services.
• Communicate with you about bookings, updates, and promotions.
• Provide wellness insights and career development tools within ShiftPulse™.
• Support credentialing, performance tracking, and professional development within RovrCall™.
• Detect fraud, enforce our Terms of Service, and comply with legal obligations.
• Conduct anonymized analytics and product research to improve platform quality.

We do not sell your personal information to third parties for their marketing purposes.

Wellness check-in data submitted through ShiftPulse™ is used exclusively to provide you with personalized burnout tracking, wellness insights, and career support features. This data is not shared with employers, staffing agencies, or third-party advertisers. Aggregated, de-identified wellness trends may be used for platform research and public benefit reporting.

If you are a VitaSync™ Mission Specialist, session notes, care logs, and client interaction records are maintained under applicable confidentiality standards. Client-identifiable health information is handled in accordance with applicable state and federal privacy laws.

We may share your information with:

• Service Professionals and Care Recipients: Limited profile information necessary to facilitate a match or service delivery.
• Service Providers: Vendors who assist us in operating our platforms (cloud hosting, payment processing, communications, analytics) under confidentiality obligations.
• Background Check Providers: With your explicit consent during onboarding.
• Legal Authorities: When required by law, court order, or to protect the safety of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

We retain your personal data for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data by contacting us at privacy@rovrcare.com. Certain data may be retained for legal compliance, dispute resolution, and fraud prevention purposes.

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete data.
• Delete your personal data (subject to legal obligations).
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Data portability for information you have provided.

To exercise these rights, contact us at privacy@rovrcare.com.

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and enable any available multi-factor authentication features.

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our platforms at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated policy.

Change Path One LLC
Houston, Texas
Privacy inquiries: privacy@rovrcare.com
General: info@rovrcare.com
rovrcare.com